Cove reads every ticket, drafts a reply in your team's voice, and waits for one click to send. Small teams answer 3.4× faster without hiring.
4.8from 612 reviewsUsed by 1,240 support teams
- Marisol Ortega9:41Charged twice for order #48213Hi, I just noticed two charges of $64.90 on my card...
- Kenji Watanabe9:38Can I change my delivery address?I moved last week and the parcel is still going to...
- Harriet Lowe9:22Discount code not workingSPRING15 says expired but your email says it runs...
Charged twice for order #48213
BillingHi, I just noticed two charges of $64.90 on my card for order #48213. Can you refund one of them? Thanks, Marisol
Cove draft
Drafted in 9s · Sources: Stripe, Shopify order #48213
Support teams at 1,240 companies send calmer replies with Cove
- Larkspur Plants
- Quillo
- Brightwell Dental
- Halcyon Coffee
- Tidewater Supply
- Kestrel Bikes
- Mapleworks
- Northpine Studio
Monday, 9:04 am.
Queue: 0Drafts approved: 47Coffee: still warm
Cove does the reading, the digging and the first draft. Your team keeps the judgment.
- 01 / 04
Replies drafted in 9 seconds
Cove reads the thread, the order history and your help center, then writes a reply in your team's voice.
71.4%of drafts sent unedited
- 02 / 04
Nothing goes out without a human
Every draft waits for a yes. Each edit teaches Cove your tone a little better.
0replies sent without approval
- 03 / 04
Every channel, one calm queue
Email, live chat, Instagram DMs and App Store reviews land in one inbox, sorted by urgency.
4channels, one queue
- 04 / 04
Spot what is breaking first
Cove groups similar tickets and flags spikes before your status page or your Slack catches up.
6.3 minaverage time to flag a spike
Three steps. No migration, no engineer, no new tab for your team to learn.
- Step 1
Connect your inbox
Gmail, Zendesk, Intercom or Help Scout. Nothing to migrate.
0 minaverage setup
- Step 2
Cove learns your voice
It reads your recent replies and your help center articles.
0past replies studied
- Step 3
Approve and send
Review each draft with one click. Edit when you want, skip when you don't.
0 minto your first approved reply
- faster first reply
- 0.0×
- of drafts sent unedited
- 0.0%
- saved per agent each week
- 0.0 hrs
Median across 1,240 teams, measured over their first 90 days.
600 ticket backlog cleared in 2 days
Something we missed? A person from our team replies within 2 hours.
Talk to a humanNo. Every draft waits for a person to approve it. You can turn on autopilot for specific tags, like order status, but it's off until you switch it on.
Edit it or discard it. Cove shows the sources it used for every draft, so you can see exactly why it wrote what it wrote, and each edit makes the next draft closer.
No. Cove works inside Zendesk, Intercom, Help Scout and Gmail. Your team keeps the tools, views and shortcuts they already know.
Never. Your tickets stay in your workspace, are encrypted at rest, and are deleted 30 days after you cancel.
Most teams send their first approved draft within 12 minutes. There is nothing to migrate and no engineer needed.
31, including Spanish, German, Japanese and Brazilian Portuguese. Cove replies in the language the customer wrote in.
Plans start at $29 per agent per month. If you don't upgrade, your account pauses. No surprise charges, no card needed to start.
Yes, in two clicks from settings. You can export every draft and reply before you go.
Connect your inbox in 4 minutes and approve your first draft before your coffee cools.
- 14 day free trial
- No credit card
- Cancel anytime